Emergency
First Energy is committed to your safety with immediate support for any gas or electricity emergency. Our expert team ensures rapid coordination with the right authorities to keep your home or business secure.
Emergency Energy Response
First Energy prioritizes your safety and energy continuity. In any gas or electricity emergency, our rapid-response guidance ensures you're protected while we coordinate solutions with the right suppliers and national authorities.
Gas Leak or Smell
Immediately call 0800 111 999 and leave the premises. Avoid using electrical switches or flames until help arrives.
Power Failure
Report outages to your local DNO using the emergency number 105. We help facilitate service recovery.
Meter Damage or Fault
If you suspect meter damage, contact us directly or your supplier for safe assessment and replacement support.
Priority Services Register
Vulnerable customers can register for priority support during emergencies to receive quicker attention and care.