Frauds & Alerts
At First Energy, protecting our customers from fraud is a top priority. We help you recognize scams, safeguard your account, and stay informed about suspicious activity. Trust only verified communication and reach out if in doubt.
Protecting You From Energy Scams
At First Energy, customer protection is at the core of our service. We’re committed to helping you stay informed, avoid fraudulent behavior, and keep your personal information and energy account secure.
Spot & Stop Fake Energy Suppliers
Scammers often pose as energy providers to trick you into switching services or revealing account information. We guide you on how to recognize fake offers, verify identities, and report suspicious contact. Always ask for ID and confirm details with our support team before taking any action.
Protect Yourself from Scam Calls
If someone calls claiming to be from First Energy and asks for sensitive details, don’t engage. We never request personal or banking information over unsolicited calls. Hang up and contact us through our official helpline for confirmation. Staying alert keeps your account and finances safe.
Secure Your Online Account
Enable two-factor authentication and regularly update your passwords to protect your energy account. Never share login details and keep an eye out for unauthorized access or strange billing activity. Our portal is built with encrypted protection, but your vigilance is key to full security.