Customer Complaints & Resolution Process

At First Energy, we take every concern seriously. Our goal is to ensure every customer receives efficient, fair, and timely responses to their queries, with a structured approach to resolving complaints.

Step 1: Contact Us

Reach our support team via email, phone, or live chat. We’ll acknowledge your complaint within 1 business day.

Step 2: Investigation

Our complaints handler will investigate your case thoroughly, aiming for resolution within 10 business days.

Step 3: Escalation

If unresolved, you may escalate your complaint to our senior resolution team or seek guidance from the Ombudsman.